Using TMC’s auto reply service you can let your customers know you got the message by automatically texting them a reply to their query. You can change the message as required and forward the text on to the appropriate department that needs to deal with it.
Just think, how much easier it would be if customers where given the option of texting instead of calling, with today’s texting culture growing up you will be surprised by the results.
Several of TMC’s customers are using the inbound number and Auto reply service with great results. They have noted a reduction in the number of inbound calls and a greater number of inbound texts. More importantly they have identified a reduction in stress levels as the customer feels a sense of ownership on receipt of a reply text.
“They feel like someone is doing something, and it gives us the ability to manage these customers better”
No contract No Licence No Minimum why not give us a free trial.