Using TMC’s auto-reply service you can let your customers know you got the message by automatically texting them a reply to their query. This message can be edited as and when required and the incoming text can be forwarded on to the appropriate department that needs to deal with it.
Just think how much easier it would be if customers where given the option of texting instead of calling. With today’s rapidly emerging culture of communicating by text, your business can capitalise on, and benefit from this.
Several of TMC’s customers are using the inbound number and auto-reply service with great results. They have noted a reduction in the number of inbound calls and a greater number of inbound texts. More importantly they have identified a reduction in customer stress levels as the customer feels a sense of ownership on receipt of an auto-reply text.
“They feel like someone is doing something, and it gives us the ability to manage these customers more effectively”
So why not try TMC - Remember No contract term, No license fee No minimum send and No data upload
Click HERE to sign up for your FREE trial or call TMC on +44 (0)20 7224 4331