St. John Ambulance

St. John Ambulance

Balfour Beatty RailBritain’s most recognised first-aid charity, St John Ambulance, has selected the autonomous web-based SMS solution from Text Messaging Centre (TMC) to communicate efficiently with its substantial volunteer base throughout the Sussex region.

Since implementing the TMC web-based text messaging solution, St John Ambulance have seen a dramatic reduction in the amount of time spent contacting volunteers to find out their availability for particular tasks. Matthew Codling, Operational Services Manager for St John Ambulance Sussex explains, “Communication with our staff and volunteers is fundamental to the successful running of the organisation. Using text messages has allowed us to free up the amount of time spent calling a list of volunteers – which was a full time job in itself.” Codling continues, “We can now send one simple text out to our 70 volunteers simultaneously, ensuring everyone receives the same information at the same time. It has also meant we can target volunteers much more rapidly, as people tend to respond more quickly to a text message than a missed phone call.”

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